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How often should my dog get a haircut?
We recommend your dog be groomed every 4 to 6 weeks to maintain clean and healthy ears, nails, skin, and coat.
How often should I clip and or file my dogs nails?
Every dog is different but typically to maintain short healthy nails we recommend they be trimmed every 4 weeks. To get your dogs nails shorter, we recommend once a week to every 2 weeks. We also recommend nail filing as it smooths rough edges and gets nails just a bit shorter.
What vaccinations do you require?
We require rabies as per state law but we do recommend you follow your veterinarian’s vaccination schedule to protect your pet.
What happens if my dog has fleas?
We do require a mandatory flea bath for any dog that comes in with 3 or more fleas. In these cases an additional $25+ will be added to the total cost of the groom. We do recommend you treat your home and vehicle to prevent any further flea issues. You should apply topical flea preventative 3 days before or after grooming.
What does grooming cost?
Our grooming menu includes a base price based on your dogs weight and type of service. Since every dog is different, we will sometimes need to adjust the price for factors such as your dogs coat, breed, age, behavior and frequency of appointments.
We will always give you a price before you leave your pet with us, so there are no surprises! If we encounter anything during the groom that would require an additional cost, we will call you immediately for your permission. If you’d like an estimate for your service try using our quote estimator!
Do I need an appointment?
You do not need an appointment to use self service it is a walk-in service available 7 days a week! Mon – Sat 9 am -6:45 pm and Sunday 9 am – 4:45 pm.
What do I need to bring?
Just your dog! We provide everything you’ll need: shampoo, towels, dryers, aprons and a knowledgable staff that will help you every step of the way. You might want to wear old clothes–there’s a chance you’ll get wet!
How often can my dog be washed?
As long as you are using appropriate shampoos and your dog has no pre-existing medical conditions you can wash your dog as often as every week!
Do I need to provide any vaccination records for my dog when I use self service?
We do not need to see any vaccination records for you to wash your dog
What does my dog do all day?
Lots! We have a carefully-crafted schedule so your dog is occupied the whole time. Activities include group manners, playing on play equipment, and of course, free play. Activities may vary from day to day dependent upon the dogs present in daycare.
What vaccinations are required to attend Kindermutt?
We require dogs to be current on the following vaccinations: rabies, distemper/parvo, and Bordetella (kennel cough). We also require dogs to be on a flea preventative.
My dog has fleas. Can he still come to daycare?
We ask that you keep your dog home until the fleas have been treated so as not to pass them on to our other clients. All dogs will get quickly checked for fleas at check-in as a precaution. If fleas are discovered on your dog at daycare, they will be given a mandatory $25 flea bath and placed in a separate area for immediate pick-up.
My dog has a cough. Can he still come to daycare?
We ask that you keep a sick dog at home until they are feeling better so as not to pass any illness on to other clients. If your dog is coughing excessively at daycare, or displaying other signs of illness, they will be placed in a separate area for immediate pick-up. Kennel cough is an extremely contagious but typically mild illness. Much like a cold or flu going around a child’s daycare, it can spread very quickly between dogs in daycare. Vaccination does not provide a guarantee that your dog will not contract kennel cough, but it often results in a milder case. The best defense we have against kennel cough is to keep sick dogs home so they do not infect other dogs.
Why is my dog so thirsty after daycare ?
We have scheduled water breaks at daycare to make sure your dogs are hydrated throughout the day. Our dogs do not have access to water all day due to the risk of dogs over drinking (bloat), guarding water bowls, or spread of disease like pink eye or mouth papilloma. If we notice your dog is thirsty we will give them extra water breaks. Of course playing all day means that even with water breaks at daycare they might still need water when they get home.
How often does my dog go outside?
We take the dogs outside in our fenced-in yard several times a day (10:00am, 12:30pm, 2:00pm, 4:00pm).
What happens if my dog doesn’t get along with another dog?
All of our dogs must pass a temperament test at the meet and greet evaluation. We will have several separate play groups designed to accommodate different play styles and energy levels. If your dog does not get along with another dog, they will be separated into more appropriate groups to match their personality. In the event your dog continues to have problems with other members, we may suggest training or another daycare facility.
What is my dog doing before and after playtime?
After drop-off, dogs hang out in play yards until lunch starts at 12:30. At lunch time, dogs with lunches or those who require naps are kenneled for one hour so everyone can take a nap and eat lunch undisturbed.
What happens if I’m late picking my dog up?
We know that sometimes your day does not go according to plan. We offer late pick-up from 6 pm to 7 pm for a small $5 fee. In the event you will be later than 7:00 pm, we suggest first calling your Authorized Person to pick up your dog for you. If you are up to 30 minutes late, we will charge a $20 late pick-up fee. After that, we will charge $10 for every additional fifteen minutes.
Can my dog have lunch?
Absolutely! Just pack their lunch in a clear plastic bag or plastic tupperware with their name clearly written and give it to us at drop-off. Your dog will be put in an individual pen between 12 and 1 pm so they can eat their lunch uninterrupted.
Why do you take off dogs’ collars during play?
Collars, harnesses, and other accessories can be a choking hazard in play environments. We put your dog’s belongings in a cubby during playtime for their safety.